Engagement Techniques

This training covers the following:

• Understanding Why you do what you do and elements of social psychology
• Different engagement techniques to be used over the phone and specific examples of them at play
• Different engagement techniques to be used in person and specific examples of them at play
• Handling objections

Learning Objectives:

• Awareness of your own personal "Why" and how it can guide you when engaging with parents or caregivers
• Competency in engaging with our families over the phone or in person in order to facilitate smooth transition from referral to intake to ABC sessions
• Competency in handling objections from parents or caregivers in order to schedule necessary appointments
• Learning practical technique to improve your engagement rate with families

For best viewing, watch the videos in order and in their entirety. For specific questions or seeking a particular piece of information, you may navigate to the section that best corresponds to what you're looking for.

*Note: the clips have been broken down into smaller, content sections and edited to contain only informational content.